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Some facilities make it a practice to move you in at a low rate only to raise the rent a few months later. Before you decide to rent, ask the manager about the rate guarantee.
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If at all possible, visit a storage facility the day after a rainstorm and ask to see the actual unit you would be renting. Once inside, check for puddles or leaks. Most facilities are not responsible for water damage to your goods.
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Businesses pay a premium for office space and often use an extra office as a storage room. Renting a storage unit can "free up" a new meeting room or allow a business to expand without moving.
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Minimal set-up fees for pest-control and locks are normal to the storage industry; not paying a small fee upon move-in probably indicates a lack of service. Many facilities still charge a security deposit or a reservation fee, these fees can easily add up to over $30 which the customer may not discover until they are ready to sign up. Be sure to ask over the phone if there are any "hidden charges." Paying a set up fee for pest control, maintenance, and a lock is fine. If there is no charge, this means that they are probably not doing proper maintenance.
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Most people rent more space then is necessary. A two bedroom house with 1,200 square feet will fit into a 10'x10'x10' storage unit (without appliances). When checking for prices, ask how tall the ceilings are. The newer facilities are 9 to 10 feet high. This allows more cubic feet, thus allowing you to stack your items higher.
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It is important to insure your property. Ask the manager if storage insurance is available. If a storage facility sells you insurance, they may have a financial interest in doing so. Ask where you can purchase it direct or check with your homeowner's insurance company for a rider policy.
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Storage can help everyone get organized and have the space they were meant to enjoy. See how storage can help your business or household!